Stop building workflows. Start giving objectives.
Companies are becoming collections of integrations. The interesting question is what happens when the connective tissue can be told an outcome instead of a sequence.
14 November 2025 · 6 min read
Look closely at a modern company and it is a collection of integrations. Tools are bought to solve local problems and then wired together, and the wiring quietly becomes the operating model. Nobody designed it; it accreted.
Workflows encode assumptions that expire
Every automated workflow is a frozen belief about how a job should be done. That is fine while the belief holds. It is expensive when the market moves, because the workflow keeps executing confidently against conditions that no longer exist.
The shift worth paying attention to
The change AI introduces is not that steps get faster. It is that a system can be given an objective and a set of constraints rather than a sequence. That moves the design problem from 'what are the steps' to 'what outcome are we accountable for, and how would we know if it went wrong'.
This is a strategy question dressed as a tooling question. Specifying objectives forces a company to say what good actually looks like — which many cannot do, which is why the workflow was comforting.
What I take from this
When I build research and decision tools, I try to make the output a decision, not a document. A brief that ends in a recommendation and a way to check it later is worth more than one that ends in a summary.
Where this shows up in the work
Keep reading
- Search is becoming an answer, and that is a product problemWhen an assistant answers instead of listing results, the question stops being 'how do we rank' and becomes 'what are we reliably known for'. That is decided upstream of marketing.
- Most growth problems are positioning problems wearing a costumeTraffic briefs, conversion briefs and churn briefs often describe the same underlying failure: the company has not established what it is for, and for whom.
- Personas describe people. Jobs explain decisions.JTBD is a lens, not an identity. Used well it explains why someone switched; used badly it becomes another artefact nobody opens.